The real estate market in the US has started
recovering from the subprime lending crisis. Now mortgage executives are
preparing to deal with a new mortgage business model that places special emphasis
on protecting the interests of borrowers. In order to deal with the change in
the lending landscape, lenders have to modify their business models. This
requires making adequate changes in the underwriting process and employing highly
advanced information technology. The goal is to improve
the borrower's buying experience. The lender also needs to standardize
processes and procedures.
New mortgage rules require the lender to comply
with stricter regulatory guidelines. That means the lender now has to adhere to
the spirit as well as the letter of the law. This requires developing a
customer-centric lending model that complies with GSE underwriting guidelines,
consumer protection and banking institution safety. This will not be possible
if the technological and organizational infrastructure do not evolve, innovate,
or compete.
The federal government now expects lending
institutions to consider consumer experience when they deliver financial
services. Failure to do so may result in hefty fines and penalties.
How to
comply
Lenders now need a team of well-qualified risk
analysts, legal consultants, process engineers and consumer advocates to ensure
that they comply with the guidelines. In order to keep all employees informed,
lending institutions may need to conduct comprehensive training programs. This
also requires significant investment in IT infrastructures.
Changing
underwriting norms
Before making the loan, the lender has to assess
the borrower's current and future capacity to repay the loan. In addition, the
lender is not allowed to make a loan to a borrower who cannot afford it. It is
not hard to see that in its bid to protect consumer interests, the government
is effectively denying financing to a section of borrowers who do not have a
reliable source of income to qualify for the mortgage.
Refinancing
loses demand
Another development is the reduced demand for
refinancing. This is forcing lending institutions to change the mix of products
they offer. While refinancing products were quite popular in 2012 and 2013,
they have fewer takers now.
Refinance volume is likely to drop to around 388
billion USD in 2014. In 2013, the amount was 967 billion USD. To deal with the
decreasing demand for refinancing, lenders are shifting their focus to jumbo
lending, reverse mortgage lending and money loans.
Lenders now watch consumers and catalog the
products they make to ensure that they are prepared to compete in areas where
borrowers are seeking financing.
The lender has to change their mix of mortgage
products to match the changing market. The market is shifting from refinance
business to purchase money transactions. In addition, many purchase money
borrowers now seek jumbo financing. The slowly improving economy and Federal
government policy changes are driving the demand for jumbo loans. Consumers,
too, are seeking larger homes.
Reverse
mortgages
The aging population is fuelling the demand for
reverse mortgages. These products have matured over the years and consequently
older adults are increasingly looking at this option to fund their retirement
years. Lenders who do not have a trained staff to originate these new products
many either recruit more staff or outsource the origination work.
Conclusion
The biggest changes that lenders face today are the
focus on the consumer and the need to offer a new mix of mortgage products
driven by a number of economic factors.
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